Professional Certificate in Health Services Management

(PCHSM)

Build the practical leadership and management skills needed to succeed in health and community services.

The Certificate in Health Services Management is designed for current and aspiring leaders who want to strengthen their ability to lead people, manage services and contribute to organisational success within Australia's health and community services sectors.

Whether you work in disability services, aged care, mental health, community services, allied health or a related field, effective management requires more than technical expertise. Today's leaders must navigate workforce challenges, quality standards, compliance obligations, operational pressures and organisational change while maintaining a strong focus on service outcomes.

This certification provides a practical foundation in contemporary health services management and equips learners with the knowledge, skills and confidence needed to lead effectively in complex service environments.

Who is this certification for?

This certification is suitable for:

  • Team Leaders

  • Coordinators

  • Supervisors

  • Practice Managers

  • Service Managers

  • Program Managers

  • Emerging Leaders

  • Experienced practitioners seeking progression into management roles

  • Professionals seeking formal leadership and management development

No previous management qualification is required.

Professional Certificate in Health Services Management (PCHSM)

  • 8 weeks.

  • You do not need to purchase any additional learning materials - everything including readings are provided.

    5 comprehensive learning modules on specific compliance and governance topics relevant to your work.

    Structured, easy-to-follow case-based assessments that you’ll complete independently.

    Multiple opportunities to receive detailed feedback on progress.

    Weekly virtual ‘open door’ with a Senior Teaching Fellow where you can ask any questions about the program materials or your assessments.

    All students receive 12 months’ access to any Calder Reid webinars at no cost (expires 12 months after date of enrolment).

  • Delivered 100% online.

    Language: English.

  • Anytime, year round.

  • Minimum 18 years of age.

    Competent English speaking and writing communication skills.

  • This program is fully inclusive. In 2026, the total fee is $770 (GST inclusive).

    Fees must be paid prior to commencement.

 

Ready to get started?

Enrol Now
 

What you may learn in this short course

Learners will develop practical capability across a range of core management areas, including:

Leadership and Management

Develop an understanding of leadership principles, management responsibilities and effective decision-making within health and community service organisations.

Workforce Management

Explore workforce planning, supervision, performance management, communication and team development strategies.

Quality and Risk Management

Understand how quality assurance, risk management and continuous improvement contribute to safe and effective service delivery.

Governance and Compliance

Examine governance structures, accountability frameworks and regulatory obligations commonly encountered across health and community services.

Service Delivery and Operations

Learn how managers contribute to service planning, operational performance, stakeholder engagement and organisational effectiveness.

Professional Practice

Strengthen professional judgement, ethical decision-making and reflective leadership capability.

 

Learning Outcomes

Upon successful completion, learners should be able to:

  • Apply foundational health services management principles in workplace settings.

  • Lead and support teams more effectively.

  • Contribute to quality improvement initiatives.

  • Identify and manage operational risks.

  • Understand key governance and compliance responsibilities.

  • Communicate effectively with staff, stakeholders and service users.

  • Make informed management decisions within complex service environments.

  • Demonstrate professional leadership behaviours.

 
Enrol Now
 

Why study Health Services Management?

Strong leadership and management capability is critical to organisational success.

Across disability services, aged care, mental health, allied health and community services, managers play an important role in shaping workforce culture, service quality, client outcomes and organisational performance.

The Certificate in Health Services Management provides practical knowledge that can be applied immediately within the workplace, helping learners build confidence and capability as leaders.

Professional Recognition

Graduates who successfully complete all certification requirements may use the post-nominal:

CHSM
Certified Health Services Manager